Customer Experience Associate

Job Summary

To support a mission-driven organization, the remote Customer Experience Associate will provide empathetic support to customers, deliver high-quality service through email and phone, and collaborate with internal teams to enhance the customer journey.

Key responsibilities

• Deliver high-quality customer experiences that educate consumers on life insurance and Ladder's services
• Respond to customer inquiries via email and phone in a timely and accurate manner
• Collaborate with internal stakeholders to represent the voice of the customer and improve their journey

Required qualifications

• 2+ years in a customer-facing role, preferably in a technical industry
• Experience providing support via email and/or phone based on an assigned shift schedule
• Ability to adapt quickly to changes with a startup mentality
• Deep emotional intelligence and passion for delivering exceptional customer experiences
• Proven ability to own customer issues from start to finish and solve problems effectively