Customer Experience Associate

Job Summary

To support customer interactions, the part-time Customer Experience Associate will manage inquiries and requests from both internal and external customers, ensuring the processing of test samples and providing updates on test statuses while working remotely.

Key responsibilities

• Handle customer inquiries via phone and electronic channels to obtain necessary information for processing test samples
• Communicate test statuses, manage account requests, and support the Sales team with various administrative tasks
• Document customer interactions and escalate unresolved issues as needed while maintaining compliance with HIPAA policies

Required qualifications

• High School degree or equivalent required; two- or four-year undergraduate degree or certification preferred
• At least 2 years of prior customer service experience
• Multi-lingual skills are a strong plus
• Familiarity with genetic testing processes and related patient health information
• Intermediate proficiency with Microsoft Office and Google Suite applications