Customer Experience Associate

Job Summary

Providing front-line customer service support remotely, the full-time Customer Experience Associate will manage inbound/outbound calls and emails, ensuring exceptional service to clients while documenting inquiries in client systems.

Key responsibilities

• Manage customer inquiries via phone, email, and chat as a subject matter expert
• Provide clear communication and exceptional service to brokers and insurers
• Collaborate with peers and leaders to meet client needs and contribute to team goals

Required qualifications

• 1-2 years of customer service experience required
• Preferred background or knowledge in insurance
• Strong organizational and time-management skills
• Ability to follow processes and procedures accurately
• Proficient computer skills with a positive and proactive attitude