Customer Experience Associate

Job Summary

To support a growing customer base, the part-time Customer Experience Associate will provide exceptional service to clients via phone and email, resolve inquiries, and guide customers through the Nutrafol product offerings while working remotely in the Pacific timezone from Tuesday to Saturday, 9am-6pm PT.

Key responsibilities

• Serve as the primary point of contact for customer inquiries, ensuring a positive experience
• Handle escalated issues and provide effective resolutions to customer challenges
• Assist customers in navigating the Nutrafol website and understanding product details

Required qualifications

• 1-3 years of customer support experience in e-commerce or a fast-paced startup environment
• Proficiency with tools such as ZenDesk, Salesforce, Microsoft Office, and Google Workspace
• Strong written and verbal communication skills
• Genuine interest in health and wellness science
• Self-starter attitude with an entrepreneurial spirit