Customer Experience Associate

Job Summary

Working remotely, the part-time Customer Experience Associate will manage interactions with internal and external customers, assisting with inquiries related to test samples, results, and account requests while ensuring compliance with HIPAA policies.

Key responsibilities

• Communicate with customers to obtain necessary information for processing test samples and manage inquiries regarding test status and results
• Support the Sales team by processing account requests, placing orders, and tracking shipments
• Document all customer interactions and escalate unresolved issues as needed while maintaining compliance with patient privacy regulations

Required qualifications

• High School degree or equivalent required; two- or four-year undergraduate degree or certification preferred
• At least 2 years of prior customer service experience
• Multi-lingual skills are a strong plus
• Familiarity with genetic tests and related protocols is advantageous
• Intermediate proficiency with Microsoft Office and Google Suite applications