Customer Experience Associate

Job Summary

To support a high-volume call center, the fully remote Customer Experience Associate I will schedule customer appointments for collision repair, manage inbound and outbound communications, and assist with rental car reservations while ensuring adherence to internal Standard Operating Procedures.

Key responsibilities

• Schedule customer appointments for collision repair and estimates following established procedures
• Manage a high volume of customer communications with professionalism and empathy
• Assist customers with rental car reservations and tow scheduling while maintaining data accuracy

Required qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in a high-volume call center environment
• Reliable modem and high-speed internet meeting minimum requirements
• Ability to navigate and multitask across multiple systems, including CRM software
• Strong attention to detail and accuracy