Customer Experience Consultant

Job Summary

To enhance customer satisfaction, the full-time Customer Experience Consultant will serve as the primary point of coordination for clients during their mobility journey, proactively engaging with customers and utilizing digital tools to provide timely support and guidance in a remote environment.

Key responsibilities

• Manage direct customer interactions by welcoming clients, advising on services, and addressing their needs throughout the relocation process
• Utilize digital tools to ensure accurate information is provided and maintain strong data integrity to support customer experiences
• Collaborate with internal teams and external suppliers to coordinate services and ensure all customer needs are met promptly

Required qualifications

• High school diploma or equivalent; university/college degree preferred
• At least 1 year of experience in a customer experience or business operations role
• Fluency in English; additional languages are a plus
• Demonstrated ability to navigate multiple technology platforms effectively
• Experience in managing complex processes and exercising sound judgment in problem-solving