Customer Experience Coordinator

Job Summary

Coordinating the launch and ongoing support of National Accounts, the full-time remote Customer Experience Coordinator will manage the account launch process, ensure customer requirements are met, and facilitate proactive communication and billing coordination to maintain a consistent customer experience.

Key Responsibilities

• Own and maintain the account launch checklist and timeline, ensuring all tasks are completed from signed agreement through go-live
• Serve as a central contact for customer updates, administrative questions, and billing inquiries, providing timely and accurate information
• Monitor account health and performance, tracking open work orders and unresolved customer issues while providing regular status reports

Required Qualifications

• 2+ years of experience in project coordination, account management, or a related role
• Strong organizational skills with the ability to manage multiple accounts and deadlines simultaneously
• Ability to take ownership of follow-up and coordinate work across cross-functional teams without direct supervisory authority
• Proficiency with Microsoft Office, CRM systems, customer portals, and work order platforms
• Strong attention to detail when handling pricing, documentation, and billing requirements