Customer Experience Engineer

Job Summary

Joining the Customer Engineering team, the full-time remote Customer Experience Engineer will manage complex technical issues for enterprise customers, including deployment failures and connectivity problems, while contributing to customer-facing tooling and diagnostics.

Key responsibilities

• Own customer cases end-to-end, performing triage, root-cause analysis, and resolution across various platforms including Kubernetes and AWS/GCP/Azure
• Contribute to customer-facing tooling and small product fixes, transforming casework patterns into reusable diagnostics and templates
• Lead customer calls and screen shares, effectively communicating findings to both engineers and managers

Required qualifications

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role, or equivalent experience from internships or projects
• Hands-on experience with Kubernetes, ECS, Docker, and at least one major cloud platform (AWS, GCP, or Azure)
• Solid understanding of CI/CD concepts and Linux/networking fundamentals
• Proficiency in scripting languages such as Python, Node.js, or Bash, with coding experience sufficient to read and modify source code
• Ability to communicate clearly and effectively in both written and verbal formats during customer interactions