Customer Experience Insights Manager
Job Summary
Developing action-oriented insights, the full-time salaried Customer Experience Insights Manager will create meaningful data-driven narratives to enhance customer experiences and support strategic initiatives while working remotely.
Key Responsibilities
- Understand and access various sources of customer and marketplace data
- Synthesize market research and customer intelligence into actionable insights
- Build and communicate clear deliverables that outline business implications across the organization
Required Qualifications
- 10+ years in customer experience insights or market research role
- Experience with quantitative and qualitative research methods
- Hands-on experience with BI tools like Power BI or equivalent
- Advanced proficiency in Microsoft Excel and PowerPoint
- Bachelor's degree or higher in a related field preferred
Complete Job Description
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