Customer Experience IT Manager
Job Summary
Leading a team of Migration Technical Customer Support Specialists, the full-time remote Customer Experience IT Manager will oversee technical go-live processes, coach team members, and collaborate cross-functionally to enhance operational efficiency.
Key responsibilities
- Direct and develop a team of technical specialists, ensuring performance standards and operational processes are met
- Manage end-to-end technical go-live readiness, serving as the senior escalation point for complex migration issues
- Collaborate with cross-functional teams to track key metrics and identify automation opportunities for improved efficiency
Required qualifications
- 3+ years of experience managing technical support, implementation, or IT teams
- Hands-on experience with remote desktop tools, Virtual Machines, and basic scripting (PowerShell)
- Background in SaaS and healthcare, preferably in the dental industry
- Proven ability to translate customer issues into actionable feedback for product teams
- Familiarity with dental imaging software/hardware is a plus
Complete Job Description
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