Customer Experience Lead
Job Summary
Owning the customer journey post-sale, the full-time Customer Experience & Product Success Lead will manage onboarding, product adoption, and ongoing support for educators and school districts while working remotely.
Key responsibilities
- Facilitate onboarding and ensure product adoption for teachers and school leaders
- Act as a liaison between customers and Product/Engineering teams to relay feedback and enhance product offerings
- Develop and improve support resources to enhance the customer experience
Required qualifications
- Bachelor's degree or equivalent experience
- 3-6 years of experience in customer success or support within a SaaS environment
- Strong written communication skills for explaining software functionality to non-technical users
- Experience using SaaS platforms and help desk tools
- Customer-first mindset with a commitment to high-quality user experiences
Complete Job Description
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