Customer Experience Leader
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Job Summary
To advocate for customer experience within the Wind business, the full-time remote Customer Experience Segment Leader will execute enterprise-wide CX standards, transform customer feedback into actionable strategies, and drive continuous improvement initiatives to enhance the customer journey.
Key Responsibilities
- Serve as the bridge between the enterprise EDGE customer solutions team and the Wind business, ensuring consistent application of CX protocols and feedback methodologies
- Lead the analysis of Wind-specific NPS and CSAT data to identify key drivers of customer sentiment and translate insights into targeted improvement initiatives
- Establish a robust operating rhythm for the Wind segment, holding business unit leaders accountable for action plans tied to customer feedback
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or a related discipline
- 8+ years of progressive experience in Customer Experience, Voice of Customer (VoC) programs, or Customer Operations within energy, industrial, or technology sectors
Complete Job Description
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