Customer Experience Manager
Job Summary
Driving customer satisfaction and success, the full-time remote Customer Experience Manager will oversee the entire customer lifecycle, manage strategic accounts, and ensure seamless onboarding and engagement for key clients.
Key Responsibilities
- Lead the customer lifecycle from sales alignment to onboarding, adoption, and growth
- Oversee the onboarding of large strategic accounts, coordinating with internal teams and customer stakeholders
- Act as the subject matter expert for assigned accounts, building strong relationships and monitoring customer health
Required Qualifications
- 3-7 years of experience in customer success, customer experience, sales, project management, or account management, preferably in SaaS or cybersecurity
- Familiarity with Salesforce and other customer success tools
- Experience managing technical projects
- Bachelor's degree or equivalent experience in a related field
Complete Job Description
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