Customer Experience Manager

Job Summary

Providing strategic leadership and operational oversight, the full-time Sr. Manager, Customer Experience FI will manage customer operations for Brink's largest clients, ensuring exceptional service delivery and collaboration across teams while working remotely.

Key Responsibilities

• Lead program and account management for 3-5 major customers, ensuring successful implementation and service changes
• Act as the final escalation point for customer service issues and drive root cause analysis in collaboration with internal teams
• Manage and develop a high-performing team, overseeing customer communications and executive-level reporting

Required Qualifications

• Bachelor's degree or higher
• 10+ years of professional experience, with 7+ years in logistics or banking
• Functional experience in project management, treasury, or cash management
• Preferred: Master's degree and experience managing customer care operations in financial or logistics settings
• Knowledge of lean/process improvement methodologies is a plus