Customer Experience Manager
Job Summary
Serving as the primary liaison for high-volume parcel shipping customers, the full-time Customer Experience Manager will focus on optimizing US domestic shipping strategies, ensuring seamless onboarding, and providing continuous support to enhance delivery performance in a remote setting.
Key responsibilities
- Act as the main point of contact for Stord Parcel customers, addressing shipping and logistics needs
- Partner with customers to optimize delivery experiences, focusing on key performance indicators such as delivery speed and shipping costs
- Guide customers through system integration with the Stord Parcel platform to ensure effective program execution
Required qualifications
- Proven experience in customer experience or account management within Supply Chain, Warehouse Fulfillment, or Ecommerce
- Strong understanding of parcel shipping logistics and carrier management
- Familiarity with Warehouse Management Systems (WMS), API integrations, and CRM tools like Salesforce
- Ability to analyze complex shipping data and financial concepts for service improvement proposals
- Exceptional relationship-building skills and ability to manage multiple priorities in a fast-paced environment
Complete Job Description
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