Customer Experience Manager
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Job Summary
Leading a vertical within the Customer Experience team, the full-time Manager, CX will drive customer adoption, manage a team of Engagement Managers, and oversee a personal book of business while working remotely in the US.
Key responsibilities
- Own team performance metrics including net dollar retention, adoption, and expansion
- Hire and onboard new Engagement Managers as the team grows
- Lead customer implementations and refine onboarding and support playbooks
Required qualifications
- Strong background in FP&A, strategic finance, or private equity
- Proven experience in people leadership, including hiring and coaching
- Advanced proficiency in financial modeling using Excel or Google Sheets
- Confidence in engaging with clients, particularly CFOs and controllers
- Ability to thrive in a remote work environment with a strong sense of ownership
Complete Job Description
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