Customer Experience Manager
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Job Summary
Serving as the operational lead for enterprise clients, the full-time remote Customer Experience Manager will manage upskilling and reskilling programs, ensuring seamless delivery of various educational offerings while coordinating with cross-functional teams and client stakeholders.
Key responsibilities:
- Lead client upskilling and reskilling programs from planning through completion, coordinating with multiple teams
- Serve as the operational lead for private instructor-led deliveries, ensuring all client requirements are met
- Build and maintain trusted relationships with client program owners and sponsors, translating client needs into actionable plans
Required qualifications:
- Minimum of 4 years of project and program management experience
- Minimum of 2 years of experience in ed tech, enterprise learning, or learning operations
- Bachelor's degree or equivalent work experience (minimum 12 years)
Complete Job Description
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