Customer Experience Operations Manager
Job Summary
Seeking a full-time remote Customer Experience Operations Manager, this role will manage the operational design of the customer lifecycle, leverage AI and automation to enhance workflows, and serve as the subject matter expert for CX systems while driving cross-functional initiatives and mentoring colleagues.
Key responsibilities
- Own the operational design of the customer lifecycle journey, ensuring processes and systems are effective and scalable
- Utilize AI to streamline workflows and evaluate its integration within customer experience processes
- Build operational reporting and dashboards to provide actionable insights for Customer Success, Services, and Renewals teams
Required qualifications
- 5+ years of experience in Customer Experience Operations or related fields
- Hands-on experience administering a customer success platform, including building workflows and configuring health scores
- Demonstrated ability to utilize AI for workflow efficiency in a production environment
- Experience with Salesforce and its application in customer experience workflows
- Strong analytical skills with a proven track record of driving cross-functional initiatives to measurable outcomes
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,975 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
