Customer Experience Operations Manager
Job Summary
To support a growing customer success team, the full-time Customer Experience Operations Manager will translate business needs into actionable workflows, prototype AI-assisted systems, and manage Salesforce and GTM systems support in a remote environment.
Key responsibilities
- Translate evolving business needs into prioritized workflows and scalable systems improvements
- Identify and prototype AI-assisted workflows, taking successful ones to production
- Serve as the first line of defense for Salesforce and GTM systems support, troubleshooting and resolving issues
Required qualifications
- 2-4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
- Proven experience administering and building in Salesforce, including flows and automations
- Strong technical troubleshooting skills with the ability to translate business problems into system solutions
- Proficiency in Google Sheets and basic SQL; comfort learning additional GTM tools
- Hands-on experience using LLMs to solve operational problems
Complete Job Description
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