Customer Experience Partner

Job Summary

To enhance customer engagement and drive success, the full-time Customer Experience Partner will manage strategic relationships, provide industry expertise, and support pre-sales and post-sales activities in a remote environment.

Key responsibilities

• Develop and manage strategic customer relationships while serving as a trusted adviser in government customer experience
• Create and deliver tailored presentations and proposals to meet specific customer needs
• Drive organic growth by leveraging existing relationships and identifying opportunities for program alignment and service demand

Required qualifications

• 4-6 years of experience in consulting, customer success, or enterprise account management
• Proven track record of managing government client relationships and expectations
• Strong understanding of human-centered design principles and practices
• Demonstrated commercial acumen and ability to drive program growth
• Self-motivated problem solver with the ability to manage multiple priorities effectively