Customer Experience Partner

Job Summary

To enhance customer relationships and drive successful outcomes, the full-time remote Customer Experience Partner will manage client engagements, provide strategic guidance, and support both pre-sales and post-sales activities across Granicus services and solutions.

Key responsibilities

• Develop and manage strategic customer relationships, serving as the primary point of contact
• Conduct pre-sales discovery and project kickoff, ensuring alignment with customer objectives
• Drive organic growth through upselling and cross-selling opportunities within existing programs

Required qualifications

• 4-6 years of experience in consulting, customer success, or enterprise account management
• Proven ability to serve as a trusted adviser to government stakeholders
• Demonstrated commercial acumen and successful track record in project management
• Passion for public service and citizen engagement
• Strong interpersonal skills for building relationships at multiple organizational levels