Customer Experience Program Manager
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Job Summary
Driving strategic initiatives and operational excellence, the full-time remote Customer Experience Program Manager will lead cross-functional efforts to enhance member experience, improve operational performance, and support departmental objectives through project management and performance analytics.
Key responsibilities
- Lead execution of Customer Experience strategic priorities and manage project planning and implementation
- Identify and develop sustainable solutions to improve processes and operational performance
- Monitor key Customer Experience metrics and translate insights into actionable recommendations
Required qualifications
- 5+ years of experience in Customer Experience, Project Management, or Operational Excellence
- Bachelor's degree in Business Administration, Healthcare Administration, or a related field
- Demonstrated success in leading strategic initiatives and managing complex projects
- Strong analytical skills with experience in developing KPIs and business reporting
- Proficiency in Microsoft Excel and reporting/visualization tools (e.g., Power BI, Tableau)
Complete Job Description
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