Customer Experience Program Manager
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Job Summary
Leading change-management and deployment strategies, the full-time remote Customer Experience Program Manager will build scalable practices and frameworks to support CARE transformation initiatives while collaborating with cross-functional teams to drive readiness and adoption.
Key responsibilities
- Own and evolve CARE's change-management capability, including frameworks, standards, and best practices
- Design deployment strategies for the CARE Service Model and major transformation initiatives
- Partner with business leaders to assess organizational impacts and develop effective deployment approaches
Required qualifications
- 3-5+ years of experience in program management, organizational change management, or customer experience
- Bachelor's degree in a related field or equivalent experience preferred; relevant certifications are a plus
- AI-fluency with the ability to assess organizational impacts and develop change-management strategies
- Proven project management and oversight capabilities
- Proficiency in Microsoft applications (PowerPoint, Excel, Word, Visio, SharePoint)
Complete Job Description
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