Customer Experience Project Manager

Job Summary

To support client contact center launch efforts, the full-time Customer Experience Project Manager will manage stakeholder communication, document CX-specific requirements, and analyze business processes, all while working remotely.

Key responsibilities

• Act as a liaison between stakeholders, project managers, and clients to ensure clear communication and understanding of project goals
• Document and verify all CX-specific requirements, including impacts, timelines, risks, and issues
• Analyze and recommend improvements to business processes to align with CX objectives

Required qualifications

• 3 years of experience in contact center launch and/or operations
• 3 years of practical project management experience, including generating and maintaining standard PM artifacts
• 5 years of business analysis experience, particularly in eliciting and validating requirements through client-facing sessions
• 5 or more years of Medicaid experience with exposure to relevant domains such as claims and financials
• Strong facilitation skills and experience in requirements gathering and documentation