Customer Experience QA Specialist

Job Summary

Reviewing and quality-checking customer interactions, the part-time Customer Experience QA Specialist will ensure that Lovepop's Happiness team provides accurate, helpful, and consistent support across app and social media channels while working remotely.

Key responsibilities

• Daily review of customer interactions to assess understanding, solutions provided, and adherence to Lovepop's style and processes
• Identify and report on repeated issues, suggest improvements for responses and processes, and track progress over time
• Prepare weekly reports highlighting main mistakes, recurring customer problems, and recommended actions for improvement

Required qualifications

• Excellent proficiency in English, especially in reading, listening, and writing
• Strong operational skills with a focus on identifying issues and implementing improvements
• Preferred experience in Customer Service or Quality Checking
• Detail-oriented with a knack for problem identification and analysis
• Ability to provide clear and constructive feedback while maintaining a strong service mindset