Customer Experience Representative

Job Summary

To support a dynamic customer experience team, the full-time Associate Customer Experience Representative will manage customer inquiries related to auctions, vaulting, shipments, and payments while working remotely during evenings and weekends.

Key responsibilities

• Handle customer interactions via email and chat, ensuring timely and accurate responses during high-traffic periods
• Maintain smooth operations during Thursday auction closes, prioritizing urgent inquiries related to bids and payments
• Document customer feedback and insights to improve product offerings and enhance the overall user experience

Required qualifications

• 2+ years of customer-facing experience in a marketplace, fintech, e-commerce, or collectibles environment
• Strong knowledge of collectibles, including grading, population reports, and market trends
• Familiarity with the Alt platform, including experience with bidding, listing, and vaulting cards
• Proficient in writing clear and warm communication, particularly in challenging situations
• Ability to work independently and manage multiple priorities effectively during busy periods