Customer Experience Representative

Job Summary

Seeking a passionate Customer Experience Representative to work from home full-time, who will deliver exceptional customer service, navigate healthcare benefits inquiries, and advocate for members, providers, and clients.

Key responsibilities:

• Deliver exceptional customer experiences by providing professional and compassionate support during every interaction
• Take ownership of customer inquiries, striving for first-contact resolution and ensuring timely follow-up on unresolved issues
• Effectively navigate multiple systems to investigate questions related to benefits, claims, eligibility, and payments

Required qualifications:

• Demonstrated ability to learn and apply complex benefit administration concepts, policies, and procedures
• Strong problem-solving and critical-thinking skills with a commitment to accuracy and detail
• Ability to maintain confidentiality and adhere to privacy requirements
• Team-oriented mindset with a willingness to support coworkers and contribute to organizational success
• Commitment to continuous improvement and professional growth through feedback and development opportunities