Customer Experience Representative
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Job Summary
Supporting Record Hub customers, the full-time Customer Experience Representative I will respond to inquiries, resolve standard issues, and provide accurate information in a high-volume, fast-paced remote environment.
Key responsibilities
- Maintain a positive and professional attitude while responding to customer inquiries via telephone, email, and online chat
- Document customer interactions and escalate issues requiring additional expertise to senior representatives
- Participate in training and feedback sessions to enhance product knowledge and customer service skills
Required qualifications
- High school diploma or equivalent required
- 2-3 years of customer service experience required
- 1 year of experience in a call center or customer support environment preferred
- Data entry and typing skills of 30 WPM or higher
- Familiarity with call center phone systems is a plus
Complete Job Description
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