Customer Experience Senior Coordinator

Job Summary

Supporting the day-to-day execution of customer operations, the full-time Customer Experience Senior Coordinator will manage complex operational issues, assist with reporting and data quality, and ensure effective escalation processes in a hybrid work environment.

Key responsibilities

• Independently monitor and coordinate customer and operational escalations, providing updates until resolution
• Serve as an escalation resource for Coordinators during service disruptions and high-volume events
• Review and investigate operational reports for accuracy, coordinating necessary corrections and maintaining audit logs

Required qualifications

• High school diploma or equivalent; Bachelor's degree or equivalent relevant experience preferred
• 3+ years of experience in customer operations, logistics, transportation, or a related field
• Experience managing escalations and time-sensitive operational requests
• Proficiency with Microsoft Excel, Outlook, Teams, and other reporting applications
• Availability to work evenings, weekends, and holidays as needed