Customer Experience Specialist
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Job Summary
Working remotely on a full-time basis, the Customer Experience Specialist will manage inbound and outbound calls to assist homeowners with scheduling inspections and answering job-related questions while ensuring a supportive customer experience.
Key responsibilities
- Conduct outbound calls to schedule appointments and follow up on missed leads
- Answer inbound calls from homeowners and assist with inquiries related to services
- Log interactions in the CRM and meet targets for response speed and appointments booked
Required qualifications
- Phone-based customer service, appointment setting, or call-center experience
- Clear and confident phone presence with strong empathy and patience
- Ability to adapt scripts and playbooks using good judgment
- Strong comfort with technology and CRM systems
- Self-discipline to work productively from home with a professional workspace
Complete Job Description
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