Customer Experience Specialist
Job Summary
To support affluent business owners, the full-time remote Customer Experience Specialist will manage complex customer issues across banking, credit, and payments while delivering premium service and coordinating with cross-functional teams.
Key responsibilities
- Handle complex customer issues via email, chat, and phone, ensuring thorough investigation and high-quality responses
- Guide VIP accounts through multi-step processes, maintaining exceptional service standards
- Coordinate with engineering, underwriting, risk, and compliance teams to resolve multi-stakeholder issues effectively
Required qualifications
- Fluent English (written and spoken) at a professional level
- 2+ years of experience in fintech or financial services customer support, ideally in a startup or high-growth environment
- Technical fluency with tools such as Zendesk, Salesforce, and Google Sheets
- Availability to work nights and weekends, aligning with local and/or US business hours
- Strong investigative mindset with exceptional judgment in customer interactions
Complete Job Description
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