Customer Experience Specialist
Job Summary
As a full-time remote Customer Experience Specialist, the successful candidate will manage a high volume of non-technical support inquiries, ensuring timely and accurate responses while contributing to the growth of the customer experience team.
Key responsibilities
- Act as the first point of contact for non-technical support inquiries, providing empathetic and accurate responses
- Manage ticket volume against SLA targets and apply consistent ticket tagging for reporting purposes
- Contribute to FAQs and internal guides, identifying gaps in documentation to improve support processes
Required qualifications
- 2 years of customer support experience in a SaaS company within the technology industry
- Experience with customer support platforms such as Zendesk or Salesforce and familiarity with AI tools
- Strong written communication skills tailored to various audiences
- Ability to thrive in a fast-paced, high-growth environment with competing priorities
- Growth mindset with a willingness to learn technical concepts over time
Complete Job Description
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