Customer Experience Specialist

Job Summary

Focusing on delivering exceptional customer interactions, the full-time Customer Experience Specialist will manage inbound and outbound communications through various channels while advocating for improvements to enhance customer satisfaction in a remote setting.

Key responsibilities

• Deliver personalized and effortless interactions through phone, SMS, email, and chat, building strong customer rapport
• Become an expert in products, services, and internal systems to provide efficient support
• Share insights from customer interactions with colleagues to advocate for service improvements and streamlined processes

Required qualifications

• A minimum of 1 year of experience in a contact or call center, preferably in D2C subscription businesses or the pet industry
• Proven ability to build rapport quickly and effectively with customers
• Strong problem-solving skills and ability to de-escalate customer issues
• Resilience and a positive attitude in a fast-paced environment
• A passion for customer service as a growth driver and brand differentiator; dog lovers are encouraged to apply