Customer Experience Specialist
Job Summary
To support the evolution of AI-powered customer experience, the full-time remote Customer Experience Specialist will manage and improve AI-driven support systems, handle complex customer inquiries, and enhance operational workflows in a fast-paced startup environment.
Key responsibilities
- Build and iterate on AI customer experience systems to improve efficiency and customer satisfaction
- Handle complex customer issues that require human judgment, ensuring resolutions are reached
- Identify patterns in customer interactions to enhance workflows and expand automation capabilities
Required qualifications
- 4+ years of experience in consumer fintech, lending, or credit, with early-stage startup experience
- Hands-on experience with regulated customer interactions, including disputes and compliance communications
- Strong quantitative and systems thinking abilities to analyze patterns and root causes
- Motivated to leverage AI and automation tools for enhancing customer support
- Experience with SQL for data analysis and trend spotting is a strong plus
Complete Job Description
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