Customer Experience Specialist

Job Summary

Supporting patients and advocates remotely, the full-time Customer Experience Representative will manage inquiries via phone, email, and chat while ensuring a world-class experience through feedback collection and issue resolution.

Key responsibilities

• Provide exceptional customer support by resolving inquiries and building strong relationships with clients and advocates
• Gather and track feedback to drive continuous improvement in customer experience and platform functionality
• Utilize Solace systems and tools to assist clients effectively and troubleshoot any issues they encounter

Required qualifications

• Demonstrated empathy and ability to handle challenging conversations with clients
• Strong detail orientation and problem-solving skills, especially in technical troubleshooting
• Comfortable with technology and quick to learn new systems and processes
• Experience in customer service or a related field, with a focus on relationship-building
• Flexibility to work various shifts as needed, including early mornings and late afternoons