Customer Experience Specialist
Job Summary
Managing operational performance and backlog for assigned accounts, the full-time Customer Experience Specialist will execute transactions, ensure timely order actions, and serve as a subject matter expert for customer interactions in a remote setting.
Key responsibilities
- Execute transactions by following prescribed guidelines and timelines to meet performance targets
- Communicate status, issues, and risks for all owned processes and manage backlog activities for production orders
- Provide training and act as an escalation point for the Customer Experience team on tools and processes
Required qualifications
- High School Diploma or GED Equivalent
- 2 years of relevant work experience
- Knowledge of client systems and tools relevant to the role
- Proficiency in Microsoft applications: Outlook, Excel, Teams
- Ability to use critical thinking skills to reach resolutions within the job scope
Complete Job Description
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