Customer Experience Specialist
Job Summary
Working full-time on-site, the Customer Experience Specialist will manage customer claims using Zendesk and internal tools, ensuring accurate and efficient resolutions while mentoring new team members and identifying process improvements.
Key responsibilities
- Assess and resolve customer claims accurately and efficiently using Zendesk
- Handle claims for high-value merchants, maintaining a high standard of accuracy
- Mentor newer team members and recommend process improvements for claims resolution
Required qualifications
- Proficiency in Zendesk or similar customer support platforms
- Prior experience in customer support or claims management
- Ability to type accurately at 40+ words/minute
- Strong analytical skills and comfort troubleshooting technical issues
- Familiarity with ecommerce industry knowledge is preferred
Complete Job Description
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