Customer Experience Specialist
Job Summary
Serving as a trusted advisor to high-net-worth clients, the full-time Customer Experience Specialist will manage complex customer issues in banking, credit, and payments, providing premium support remotely while ensuring quality standards are met.
Key Responsibilities
- Handle complex customer issues via email, chat, and phone with precision and clarity
- Guide VIP accounts through multi-step processes, maintaining high standards of care
- Coordinate with internal teams to resolve multi-stakeholder issues and file detailed bug reports
Required Qualifications
- Fluent English (written and spoken) at a professional level
- 2+ years of experience in fintech or financial services customer support
- Availability to work nights and weekends during local and/or US business hours
- Experience with Zendesk, Salesforce, or similar CRM tools
- Technical fluency with the ability to quickly learn new software
Complete Job Description
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