Customer Experience Specialist

Job Summary

Seeking a remote Customer Experience Partner, the full-time position will drive customer satisfaction and retention through quoting activities and cross-functional collaboration while ensuring exceptional service throughout the customer journey.

Key responsibilities

• Contribute to the development and implementation of customer experience strategies aligned with business objectives
• Engage in quoting activities to support the sales team with timely and accurate customer proposals
• Collaborate with cross-functional teams to ensure a seamless and consistent customer experience

Required qualifications

• Proven track record in customer experience management or related field
• Strong understanding of customer journey mapping and service excellence
• Ability to manage and prioritize multiple projects in a fast-paced environment
• Data-driven mindset with experience analyzing customer feedback
• Bachelor's degree in business, Marketing, or a related field preferred