Customer Experience Specialist

Job Summary

To support a growing team, the full-time Customer Experience Implementation Specialist will coordinate print program implementations, lead customer onboarding for ERP and eProcurement platforms, and partner with various teams to ensure successful project execution across multiple locations, including remote options.

Key responsibilities:

• Coordinate small- to mid-sized print program implementations and support larger projects
• Lead customer onboarding and implementation activities for ERP and eProcurement platforms
• Gather and manage business and technical requirements while monitoring project progress and communication

Required qualifications:

• High School Diploma or GED required; Bachelor's degree in a related field preferred
• 3+ years of experience in customer onboarding, implementation, or project coordination
• Business-to-business customer experience with strong service delivery skills
• Ability to gather, document, and manage business and technical requirements
• Proficiency in Microsoft Teams, Excel, Word, and Outlook