Customer Experience Specialist

Job Summary

Passionate about customer service, the full-time Associate Customer Experience Specialist will provide exceptional support by managing customer interactions, processing orders, and resolving inquiries in a remote environment.

Key responsibilities

• Deliver first-line customer support through efficient and enthusiastic interactions, ensuring a personalized experience
• Handle approximately 80 inbound calls, chats, and emails daily while accurately processing customer orders in SAP
• Research and resolve customer billing inquiries and concerns, maintaining compliance with company policies

Required qualifications

• Associate or bachelor's degree highly preferred; high school diploma required
• Minimum 1 year of experience in a customer service-related field
• Strong work ethic with a positive, outgoing attitude focused on customer satisfaction
• Proficient in Microsoft Office suite and web-based applications; working knowledge of SAP preferred
• Ability to multitask and prioritize work effectively in a fast-paced environment