Customer Experience Specialist

Job Summary

To enhance customer satisfaction, the full-time Customer Experience Specialist will manage telephone consultations, handle insurance claim documentation, and oversee data management in a remote setting.

Key responsibilities

• Provide customer center telephone consultation services and manage insurance claim documentation
• Enter insurance claim details into the A/S400 system and manage auto EW claim data
• Conduct market research and customer satisfaction follow-up calls

Required qualifications

• At least 5 years of related experience, preferably in a call center environment
• Proficient in Microsoft Word, Excel, and other Microsoft Office programs
• Strong documentation skills and an ability to manage figures effectively
• Demonstrated passion for customer service and relationship management
• Ability to adapt quickly to new systems and improve automotive expertise over time