Customer Experience Specialist
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Job Summary
Delivering exceptional service to pet insurance customers, the full-time Customer Experience Specialist will manage inbound inquiries via email, chat, and phone, ensuring a seamless experience while working remotely.
Key Responsibilities
- Manage inbound email, chat, and phone inquiries to provide quality customer service
- Handle interactions promptly, focusing on one-call resolution and customer engagement
- Act as a liaison for internal departments by answering questions and escalating issues as needed
Required Qualifications
- High School Diploma or equivalent with 2+ years of experience in Hospitality or Customer Service
- Strong technical proficiency with the ability to navigate multiple systems efficiently
- Proven ability to prioritize tasks and deliver high-quality customer outcomes in a fast-paced environment
Complete Job Description
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