Customer Experience Specialist

Job Summary

As a remote Customer Experience Specialist, the full-time role is responsible for managing incoming order requests, verifying information, and ensuring timely delivery of durable medical equipment while providing compassionate support to patients, prescribers, and partners.

Key responsibilities

• Receive, triage, and process incoming communications from multiple channels, handling requests directly or routing them appropriately
• Initiate intake of new orders by gathering and validating patient demographics and prescriber information to ensure accuracy
• Act as a patient advocate, working urgently to meet member needs and address barriers to care promptly

Required qualifications

• 2+ years of high-volume customer service experience, preferably in the healthcare or durable medical equipment industry
• Proficiency with Microsoft Office applications and ability to learn department-specific systems quickly
• Strong organizational skills with the capability to manage multiple tasks accurately and efficiently
• High attention to detail and a strong commitment to accuracy and data integrity
• Availability to work between 8:00 a.m. and 8:00 p.m. EST, with potential participation in an on-call rotation