Customer Experience Specialist

Job Summary

Joining a dedicated team, the full-time remote Customer Experience T3 Specialist will provide exceptional support for pharmacy orders and Instacart Health initiatives, ensuring customer satisfaction through real-time interactions with customers, shoppers, and pharmacists.

Key responsibilities

• Deliver real-time support focused on Rx delivery-related inquiries and Instacart Health programs
• Utilize problem-solving skills to resolve complex challenges efficiently in a fast-paced environment
• Communicate empathetically and professionally to create personalized service experiences that build trust

Required qualifications

• 1+ years of experience in customer service or call center support
• Proficiency with technology, including web-based support platforms and smartphone apps
• Ability to multitask and prioritize effectively in a dynamic work environment
• Strong sense of empathy and customer advocacy
• Excellent written and verbal communication skills, including professional phone etiquette