Customer Experience Specialist
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Job Summary
Joining as the 4th Customer Experience Specialist in a full-time remote capacity, the candidate will manage AI-powered support systems, improve workflows, and address complex customer issues while contributing to the growth of an early-stage startup focused on financial access.
Key responsibilities
- Build and iterate on AI customer experience systems to enhance efficiency and quality of support
- Handle complex customer inquiries and escalations, ensuring thorough resolution of high-stakes issues
- Identify patterns in customer interactions to improve automation and self-service experiences
Required qualifications
- 4+ years of experience in consumer fintech, lending, or credit, with a focus on early-stage startups
- Hands-on experience with regulated customer interactions such as disputes and compliance-reviewed communications
- Strong quantitative and systems thinking skills, with the ability to analyze data and identify trends
- Familiarity with SQL for data analysis is a strong plus
- Proven ability to thrive in a high-intensity remote work environment
Complete Job Description
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