Customer Experience Specialist
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Job Summary
To support a major product rollout, the part-time contract Customer Experience Specialist will resolve customer tickets, escalate issues, and occasionally troubleshoot with customers, all while working remotely for approximately 20 hours per week.
Key responsibilities
- Resolve customer tickets by email with accuracy and empathy
- Escalate bugs, feature requests, and account handoffs with detailed information
- Occasionally participate in customer screenshares or calls to troubleshoot issues
Required qualifications
- 2 years of email-based customer support experience, preferably with a SaaS product
- Experience using HubSpot or similar help desk software
- Strong written communication skills with a warm tone
- Ability to work independently and follow through on tasks
- Familiarity with mobile app troubleshooting or AI tools in support is a bonus
Complete Job Description
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