Customer Experience Specialist

Job Summary

Seeking a customer-focused, commercially minded Customer Experience Specialist to work remotely in a full-time capacity, responsible for supporting customer engagement throughout the lifecycle of DTiQ's Drive-Thru solutions, including pre-sales support, onboarding, retention, and account growth.

Key Responsibilities

• Partner with Sales and Account Executives to deliver tailored product demonstrations and support solution validation
• Facilitate customer onboarding and drive product adoption while addressing deployment issues and risks
• Develop and maintain strong relationships with customer stakeholders to monitor satisfaction and identify retention risks

Required Qualifications

• Experience in Customer Success, Customer Experience, or Technical Account Management, preferably with enterprise customers
• Knowledge of QSR operations and restaurant technology, including SaaS and video analytics
• Proven ability to present technology effectively to various audiences and tailor engagement to business objectives
• Strong understanding of how customer adoption and satisfaction influence retention and growth
• Proactive and organized, with a strong capability to coordinate cross-functional resources