Customer Experience Specialist
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Job Summary
Dynamic and proactive, the full-time hybrid Customer Experience Specialist will provide technical support and solutions to clients, troubleshoot issues, and collaborate with internal teams to enhance customer satisfaction and platform utilization.
Key responsibilities
- Offer technical support and solutions via email and Zoom sessions
- Troubleshoot and investigate customer-reported issues and escalate when necessary
- Collaborate with internal teams to resolve complex cases and develop knowledge content for the Help Center
Required qualifications
- 2-3 years of experience in customer-facing SaaS roles
- Experience with enterprise-level accounts and SaaS platforms is highly preferred
- Fluency in English and Hebrew
- Technical troubleshooting experience with familiarity using tools such as Zendesk and Salesforce
- Previous experience in HR Tech and API integrations is advantageous
Complete Job Description
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